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~subject:"Wirtschaftsprüfung"
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A contingency model of behavio...
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Wirtschaftsprüfung
Service quality
16
Dienstleistungsqualität
15
Relationship marketing
15
Consumer behaviour
14
Beziehungsmarketing
13
Konsumentenverhalten
12
Customer satisfaction
11
Kundenzufriedenheit
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Thailand
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Australia
6
Beschwerdemanagement
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Complaint management
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Dienstleistungssektor
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Service industry
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SME
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Australien
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Customer service
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Financial audit
4
KMU
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Kundenservice
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Services marketing
4
Arbeitszufriedenheit
3
Cultural identity
3
Culture
3
Customer aggression
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Emotion
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Frontline employees
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Health services
3
Job satisfaction
3
Kulturelle Identität
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Leistungsmotivation
3
Psychological well-being
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Selbstbedienung
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Self-service
3
Service encounter
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Services
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Patterson, Paul G.
4
Erboon Ekasingh
2
Jomjai Sampet
2
Naruanard Sarapaivanich
2
Sarapaivanich, Naruanard
2
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Accounting research journal
1
Asian review of accounting
1
International small business journal : researching entrepreneurship
1
Journal of accounting in emerging economies : JAEE
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ECONIS (ZBW)
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The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm
Sarapaivanich, Naruanard
;
Patterson, Paul G.
- In:
International small business journal : researching …
33
(
2015
)
8
,
pp. 882-900
Persistent link: https://www.econbiz.de/10011384220
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2
A contingency model of client repatronage in a financial auditing services context
Sarapaivanich, Naruanard
;
Patterson, Paul G.
- In:
Accounting research journal
29
(
2016
)
1
,
pp. 106-130
Persistent link: https://www.econbiz.de/10011607631
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3
Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet
;
Naruanard Sarapaivanich
;
Erboon Ekasingh
; …
- In:
Asian review of accounting
32
(
2024
)
1
,
pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
Saved in:
4
SME clients evaluation of audit quality : the roles of auditors' communication effectiveness, rapport and social capital
Naruanard Sarapaivanich
;
Erboon Ekasingh
;
Jomjai Sampet
; …
- In:
Journal of accounting in emerging economies : JAEE
14
(
2024
)
2
,
pp. 373-395
Persistent link: https://www.econbiz.de/10014521379
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