With the advent of the global economy and high-speed Internet, online collaboration is fast becoming the norm in education and industry [1]. Information technology (IT) creates many new inter-relationships among businesses, expands the scope of industries in which a company must compete to...

Some countries and regions have been more successful than others in developing information technology-business process outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low cost, attractive fiscal incentives, and industrial...

BPO vendors take care of non-core - but essential - business needs and support functions. BPO is defined as delegating a business process or function to skilled and experienced professionals. India involves the competitive advantages of one location over others in terms of location, people...