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~subject:"Wissensmanagement"
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Wissensmanagement
Consumer behaviour
21
Konsumentenverhalten
21
Beziehungsmarketing
20
Relationship marketing
19
Brand management
13
Markenführung
13
Brand image
12
Markenimage
12
KMU
10
Malaysia
10
SME
10
Customer satisfaction
8
Kundenzufriedenheit
7
Brand
6
Manufacturing industries
6
Markenartikel
6
Firm performance
5
Industrie
5
Innovation
5
Knowledge management
5
Pakistan
5
Quality management
5
Unternehmenserfolg
5
Callcenter
4
Confidence
4
Dienstleistungsqualität
4
Higher education institution
4
New product development
4
Produktentwicklung
4
Qualitätsmanagement
4
Service quality
4
Social Web
4
Social web
4
Vertrauen
4
Brand loyalty
3
Call centre
3
Hedonic motivation
3
Hochschule
3
Innovation management
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English
6
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Mokhtar, Sany Sanuri Mohd
5
Abdullateef, Aliyu Olayemi
3
Yusr, Maha Mohammed
3
Salimon, Maruf Gbadebo
2
Bin Yusoff, Rushami Zien
1
Othman, Abdul Rahim
1
Salniza Md. Salleh
1
Selvan Perumal
1
Waida Irani Mohd Fauzi
1
Yaty Sulaiman
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Yusoff, Rushami Zien
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International journal of electronic customer relationship management : IJECRM
2
International journal of business innovation and research : IJBIR
1
International journal of innovation science
1
International journal of quality & reliability management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
5
OLC EcoSci
1
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1
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
2
The impact of customer knowledge management, TQM and marketing capabilities on product innovation performance of Malaysian SMEs : an empirical study
Yusr, Maha Mohammed
;
Mokhtar, Sany Sanuri Mohd
;
Selvan …
- In:
International journal of innovation science
14
(
2022
)
2
,
pp. 316-338
Persistent link: https://www.econbiz.de/10013286767
Saved in:
3
Does interaction between TQM practices and knowledge management processes enhance the innovation performance?
Yusr, Maha Mohammed
;
Mokhtar, Sany Sanuri Mohd
;
Othman, …
- In:
International journal of quality & reliability management
34
(
2017
)
7
,
pp. 955-974
Persistent link: https://www.econbiz.de/10011778942
Saved in:
4
How to enhance the success rate of new products in the market
Yusr, Maha Mohammed
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of business innovation and …
24
(
2021
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10012507255
Saved in:
5
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10009783138
Saved in:
6
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
Saved in:
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