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Examination into the effects of job satisfaction on salesperson deviance : the moderating role of customer orientation
Lo Iacono, Joseph; Weaven, Scott K.; Griffin, Deborah - In: Journal of business economics and management 17 (2016) 2, pp. 173-186
Persistent link: https://www.econbiz.de/10011516863
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My better self : using strengths at work and work productivity, organizational citizenship behavior, and satisfaction
Lavy, Shiri; Littman-Ovadia, Hadassah - In: Journal of career development 44 (2017) 2, pp. 95-109
Persistent link: https://www.econbiz.de/10011672273
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz; Jamal, Yasir; Rafiq, Asim; Nisa, Noor Un - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 11, pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
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Relationship between servant leadership in organizational culture, organizational commitment, organizational citizenship behaviour and customer satisfaction
Setyaningrum, Retno Purwani - In: European research studies 20 (2017) 3A, pp. 554-569
Persistent link: https://www.econbiz.de/10012219071
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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes
Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523
Persistent link: https://www.econbiz.de/10011400725
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Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates' perceptions of justice and satisfaction, and evaluation of the moderati...
Tremblay, Michel; Vandenberghe, Christian; Doucet, Olivier - In: Journal of business and psychology 28 (2013) 2, pp. 233-249
Persistent link: https://www.econbiz.de/10009757786
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Workplace guanxi : its dispositional antecedents and mediating role in the affectivity-job satisfaction relationship
Qingguo, Zhai; Lindorff, Margaret; Cooper, Brian - In: Journal of business ethics : JOBE 117 (2013) 3, pp. 541-551
Persistent link: https://www.econbiz.de/10010232660