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Work behaviour
Consumer behaviour
83,098
Konsumentenverhalten
80,618
Relationship marketing
26,239
Beziehungsmarketing
25,565
Service quality
21,663
Dienstleistungsqualität
20,912
Theorie
14,041
Theory
13,824
Dienstleistungssektor
12,425
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11,419
Customer satisfaction
10,923
Kundenzufriedenheit
10,527
Leistungsmotivation
9,248
Work motivation
9,078
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8,893
USA
8,494
Arbeitsverhalten
8,484
Brand management
8,399
Markenführung
8,356
Germany
8,320
United States
8,148
Brand image
7,141
Markenimage
7,095
Online-Handel
6,176
Online retailing
6,159
Social Web
5,982
Social web
5,979
Online-Marketing
5,306
Internet marketing
5,282
Electronic Commerce
4,946
Einzelhandel
4,901
Retail trade
4,850
E-commerce
4,797
Brand
4,496
Markenartikel
4,480
Emotion
4,450
Arbeitszufriedenheit
4,354
Job satisfaction
4,346
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Siddiqui, Danish Ahmed
29
De Clercq, Dirk
28
Bakker, Arnold B.
26
Vandenberghe, Christian
24
Karatepe, Osman M.
23
Chiaburu, Dan S.
22
Newman, Alexander
22
Johnson, Russell E.
19
Kwan, Ho Kwong
19
Liu, Yan
19
Paillé, Pascal
19
Spector, Paul E.
19
Hur, Won-Moo
18
Lam, Long W.
18
Abun, Damianus
17
Bowling, Nathan A.
17
Gupta, Vishal
17
Restubog, Simon Lloyd D.
16
Shin, Yuhyung
16
Afsar, Bilal
15
Kim, Tae-Yeol
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Li, Ning
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Mayer, David M.
15
Parker, Sharon K.
15
Zoghbi-Manrique-de-Lara, Pablo
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Beehr, Terry A.
14
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Khan, Abdul Karim
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Loi, Raymond
14
Ferris, D. Lance
13
Ul Haq, Inam
13
Yam, Kai Chi
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Abid, Ghulam
12
Demerouti, Evangelia
12
Dysvik, Anders
12
Gong, Taeshik
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Kacmar, K. Michele
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Kim, Peter Beomcheol
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Luu Trong Tuan
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Raja, Usman
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Fachhochschule Reutlingen / European School of Business
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Goethe-Universität Frankfurt am Main
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Gottfried Wilhelm Leibniz Universität Hannover
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Griffiths School of Management / Annual International Conference on Business, Entrepreneurship and Ethics <7., 2016, Oradea>
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Gulf Research Meeting <2014, Cambridge>
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Harvard Business Review Press
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Minister of State for Fitness and Ameateur Sport
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1
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1
Technische Universität Braunschweig
1
Tredition GmbH <Hamburg>
1
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Journal of business ethics : JOBE
294
International journal of hospitality management
196
Journal of business and psychology
152
The international journal of human resource management
146
Journal of managerial psychology
142
Journal of vocational behavior
128
Leadership & organization development journal
128
Journal of business research : JBR
117
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
113
International journal of human resource management
103
International journal of contemporary hospitality management
87
Academy of Management journal : AMJ
82
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
80
Journal of management & organization : JMO
76
Personnel review
72
Journal of management : JOM
71
Human performance
70
Cogent business & management
67
Management research review
66
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
66
Employee relations
64
Pakistan journal of commerce and social sciences
63
Journal of business ethics : JBE
62
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
60
International journal of organizational analysis
55
Group & organization management : an international journal
54
International journal of manpower
54
Human relations
52
Human resource management
50
Personnel psychology : a journal of applied research
48
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
44
Journal of management
44
Career development international : the journal for executive, consultants, academics and individuals
43
Journal of organizational change management
43
Tourism management : research, policies, practice
43
European management journal
41
Human resource management review
40
Journal of retailing and consumer services
39
Journal of personnel psychology
38
The journal of management development
37
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ECONIS (ZBW)
8,387
RePEc
1
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1
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8,388
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date (oldest first)
1
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
2
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
3
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
6
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
7
Service-oriented organizational citizenship behavior, service quality and customer citizenship behavior : comparison of implementation and evaluation from the perspective of bank c...
Harsono, Soni Sisbudi
;
Widyantoro, Harry
;
Prawitowati, …
- In:
Market : review for marketing theory and practice
33
(
2021
)
1
,
pp. 75-92
Persistent link: https://www.econbiz.de/10012653354
Saved in:
8
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
Saved in:
9
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
10
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
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