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Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions
Becker, William; Cropanzano, Russell; Van Wagoner, Phoenix - In: Group & organization management : an international journal 43 (2018) 1, pp. 38-71
Persistent link: https://www.econbiz.de/10011857697
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How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei; Huang, Maijiao; Okumus, Bendegul; Leung, Xi Y. - In: Tourism management : research, policies, practice 94 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
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Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies
Rana, Sahar; Ahmed, Ishfaq; Shahzadi, Gulnaz - In: Management research review 45 (2022) 10, pp. 1354-1371
Persistent link: https://www.econbiz.de/10013361490
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Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682
Persistent link: https://www.econbiz.de/10012485760
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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon; Arnold, Todd J. - In: The service industries journal 34 (2014) 16, pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
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Staying engaged on the job : the role of emotional labor, job resources, and customer orientation
Anaza, Nwamaka A.; Nowlin, Edward L.; Wu, Gavin Jiayun - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1470-1492
Persistent link: https://www.econbiz.de/10011609156
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Effects of reciprocal, perceived person-environment fit, and emotional labor on job involvement : moderated mediation analyses
Hsu, Ping-Fu; Lin, Shih-Kai - In: Cogent business & management 6 (2019), pp. 1-14
Purpose: This study examines the relationship between emotional labor and job involvement with convenience store employee, as well as mediating (perceived P–E fit) and moderating (reciprocal P–E fit) variables of this relation by proposing a moderated mediation model....
Persistent link: https://www.econbiz.de/10012113877
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Organizational injustice and emotional labor of hotel front-line employees
Shapoval, Valeriya - In: International journal of hospitality management 78 (2019), pp. 112-121
Persistent link: https://www.econbiz.de/10012012720
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Catching emotions : the moderating role of emotional contagion between leader-member exchange, psychological capital and employee well-being
Xerri, Matthew J.; Cozens, Rebecca; Brunetto, Yvonne - In: Personnel review 52 (2023) 7, pp. 1823-1841
Persistent link: https://www.econbiz.de/10014381282