Emotional labor in the hospitality industry : the influence of contextual factors
Year of publication: |
2014
|
---|---|
Authors: | Shani, Amir ; Uriely, Natan ; Reichel, Arie ; Ginsburg, Limor |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 37.2014, p. 150-158
|
Subject: | Emotional labor | Employees' coping strategy | Surface acting | Deep acting | Job outcomes | Emotion | Gastgewerbe | Hospitality industry | Arbeitsverhalten | Work behaviour | Coping-Strategie | Coping strategy | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Hotellerie | Hotel industry | Stress | Work stress |
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