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Work behaviour
Experiment
44,359
Relationship marketing
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Beziehungsmarketing
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Service quality
21,800
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21,047
Consumer behaviour
16,577
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9,328
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9,135
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5,645
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3,581
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3,477
Emotion
3,220
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3,182
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3,107
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De Clercq, Dirk
29
Siddiqui, Danish Ahmed
29
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27
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24
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23
Chiaburu, Dan S.
22
Newman, Alexander
22
Liu, Yan
20
Spector, Paul E.
20
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19
Kwan, Ho Kwong
19
Paillé, Pascal
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Lam, Long W.
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Abun, Damianus
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Demerouti, Evangelia
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Goethe-Universität Frankfurt am Main
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Griffiths School of Management / Annual International Conference on Business, Entrepreneurship and Ethics <7., 2016, Oradea>
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1
Technische Universität Berlin
1
Technische Universität Braunschweig
1
Tredition GmbH <Hamburg>
1
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Journal of business ethics : JOBE
294
International journal of hospitality management
205
Journal of business and psychology
163
Journal of managerial psychology
157
The international journal of human resource management
146
Leadership & organization development journal
138
Journal of vocational behavior
128
Journal of business research : JBR
118
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
113
International journal of human resource management
103
International journal of contemporary hospitality management
87
Academy of Management journal : AMJ
82
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
80
Journal of management & organization : JMO
76
Human performance
72
Journal of management : JOM
71
Personnel review
71
Cogent business & management
68
Management research review
66
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
66
Pakistan journal of commerce and social sciences
66
Journal of business ethics : JBE
65
Employee relations
64
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
60
International journal of organizational analysis
55
Group & organization management : an international journal
54
International journal of manpower
54
Human relations
52
Human resource management
51
Personnel psychology : a journal of applied research
48
Tourism management : research, policies, practice
48
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
44
Journal of management
44
Career development international : the journal for executive, consultants, academics and individuals
43
Human resource management review
43
Journal of organizational change management
43
Journal of retailing and consumer services
43
European management journal
41
Administrative Sciences : open access journal
38
Journal of personnel psychology
38
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ECONIS (ZBW)
8,521
RePEc
1
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1
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10
of
8,522
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date (newest first)
date (oldest first)
1
The effects of
employee
behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
2
A customer scorned : effects of
employee
reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
Customer incivility and
employee
outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
5
The influence of social perceptions on restaurant
employee
work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
6
Frontline
employee
anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
7
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
8
Customer verbal aggression and
employee
service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
9
Workplace incivility and its effect upon restaurant frontline service
employee
emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
10
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
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