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Service sabotage: the dark side of service dynamics
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Business horizons 52 (2009) 4, pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.; Ogbonna, Emmanuel - In: British journal of management : BJM 21 (2010) 2, pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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Forms of employee negative word-of-mouth : a study of front-line workers
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Employee relations 35 (2013) 1, pp. 39-60
Persistent link: https://www.econbiz.de/10009750067
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Culture, employee work outcomes and performance : an empirical analysis of Indian software firms
Mathew, Jossy; Ogbonna, Emmanuel; Harris, Lloyd C. - In: Journal of world business : JWB 47 (2012) 2, pp. 194-203
Persistent link: https://www.econbiz.de/10009517198