This study investigates the role of employee engagement in the social exchange theory. The study examines the effects of High performance work practices (HPWPs) on service performance, moderated by employee engagement. Little attention has been given to understand the employee engagement on...

Motivation is a psychological feature that directs action towards a desired goal and elicits, controls and sustains certain goal directed behaviors. It can be considered an inner driving force that compels or reinforces an action towards a desired goal. These desires are what drive our everyday...