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~subject:"Work motivation"
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Work motivation
Service quality
21,775
Führungsstil
21,485
Dienstleistungsqualität
21,024
Leadership style
20,985
Customer satisfaction
15,536
Kundenzufriedenheit
13,953
Leistungsmotivation
9,296
Arbeitsverhalten
8,574
Work behaviour
8,478
Consumer behaviour
8,042
Konsumentenverhalten
7,841
Relationship marketing
7,709
Beziehungsmarketing
7,654
Arbeitszufriedenheit
5,617
Job satisfaction
5,589
Leadership
5,556
Führungskräfte
5,184
Managers
5,183
Personalführung
4,650
USA
4,242
United States
4,152
Theorie
3,696
Theory
3,638
Customer service
3,469
Deutschland
3,344
Verhalten in Organisationen
3,217
Organizational behaviour
3,213
Germany
3,194
Kundenservice
3,076
Qualitätsmanagement
3,019
Quality management
2,955
Mitarbeiterbindung
2,901
Employee retention
2,896
Motivation
2,800
Unternehmenskultur
2,614
Betriebsklima
2,609
Corporate culture
2,576
Wirtschaftsprüfung
2,552
Financial audit
2,546
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6
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Dur, Robert A. J.
60
Frey, Bruno S.
60
Bakker, Arnold B.
56
Delfgaauw, Josse
38
Karatepe, Osman M.
37
Fehr, Ernst
34
Falk, Armin
32
Osterloh, Margit
30
Neckermann, Susanne
28
Schaufeli, Wilmar B.
27
Sliwka, Dirk
25
Dur, Robert
23
Shuck, Brad
22
Kosfeld, Michael
21
Kräkel, Matthias
21
Schöttner, Anja
21
Carpenter, Jeffrey P.
20
Nafziger, Julia
20
Riphahn, Regina T.
20
Demerouti, Evangelia
19
Huffman, David
19
Usman, Osly
19
Ichino, Andrea
18
Schnedler, Wendelin
18
Torgler, Benno
18
Koch, Alexander K.
17
Siddiqui, Danish Ahmed
17
Alfes, Kerstin
16
Sonnentag, Sabine
16
Barigozzi, Francesca
15
Grip, Andries de
15
Grund, Christian
15
Latham, Gary P.
15
Bryson, Alex
14
Dysvik, Anders
14
Gächter, Simon
14
Zoutenbier, Robin
14
Bradler, Christiane
13
De Clercq, Dirk
13
Keefer, Philip
13
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National Bureau of Economic Research
38
Springer Fachmedien Wiesbaden
19
Forschungsinstitut zur Zukunft der Arbeit
9
Harvard Graduate School of Business Administration
6
Center for the Study of Law and Economics <Saarbrücken>
5
Books on Demand GmbH <Norderstedt>
4
Springer-Verlag GmbH
4
AMACOM
3
Campus Verlag
3
Edward Elgar Publishing
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OECD
3
Taylor and Francis
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Verlag Dr. Kovač
3
Verlag Franz Vahlen
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Wiley-VCH
3
Bonn Graduate School of Economics
2
Center for Economic Research <Tilburg>
2
Ekonomiska forskningsinstitutet <Stockholm>
2
European University Institute / Department of Law
2
Institute of Finance and Accounting <London>
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Nomos Verlagsgesellschaft
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Peter Lang GmbH
2
Redline Verlag
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Rehm Verlag
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Suntory-Toyota International Centre for Economics and Related Disciplines
2
Trinity College Dublin / Department of Economics
2
Universität Ulm
2
Wissenschaftlicher Verlag Berlin
2
Akademie für Führungskräfte der Wirtschaft
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Akademie für Politik und Zeitgeschehen
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Akademie für Staats- und Rechtswissenschaft der DDR
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American Management Association
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American Marketing Association
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American Society for Public Administration
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Australia / Dept. of Families, Housing, Community Services and Indigenous Affairs
1
Bergische Universität Wuppertal
1
Brookings Institution
1
Bundeskammer für Arbeiter und Angestellte
1
BusinessVillage GmbH
1
Carl Hanser Verlag
1
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Discussion paper series / IZA
155
Journal of vocational behavior
100
Journal of business research : JBR
84
The international journal of human resource management
80
International journal of hospitality management
78
Journal of managerial psychology
78
IZA Discussion Paper
69
International journal of human resource management
69
CESifo working papers
68
Journal of business and psychology
55
Cogent business & management
54
Journal of economic behavior & organization : JEBO
52
Discussion paper / Tinbergen Institute
50
SpringerLink / Bücher
45
Public personnel management
44
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
43
Public management review
43
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
42
Leadership & organization development journal
42
Human resource management
41
Administrative Sciences : open access journal
39
Management science : journal of the Institute for Operations Research and the Management Sciences
39
Journal of business ethics : JOBE
38
NBER working paper series
38
Academy of Management journal : AMJ
37
Career development international : the journal for executive, consultants, academics and individuals
37
Working paper / National Bureau of Economic Research, Inc.
37
International journal of contemporary hospitality management
36
Personnel review
36
Employee relations
34
International journal of manpower
34
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
33
Human performance
32
Journal of management : JOM
32
NBER Working Paper
32
International public management journal
31
Journal of career development
31
International journal of organizational analysis
30
Advances in developing human resources : ADHR
29
Discussion paper / Centre for Economic Policy Research
29
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ECONIS (ZBW)
9,123
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1
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
2
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
3
Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
4
The art of juggling : effects of employee's polychronic orientation on service recovery performance and extra-role customer service
Jabbar, Asra
;
Danish, Rizwan Qaisar
- In:
Journal of Asia Pacific business
24
(
2023
)
2
,
pp. 102-120
Persistent link: https://www.econbiz.de/10014320471
Saved in:
5
Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna
;
Rizvi, Irfan A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
Saved in:
6
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
7
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
8
Employee service performance and collective turnover : examining the influence of initiating structure leadership, service climate and meaningfulness
Walumbwa, Fred O.
;
Hsu, I-Chieh
;
Wu, Cindy
;
Misati, Everlyne
- In:
Human relations : towards the integration of the social …
72
(
2019
)
7
,
pp. 1131-1153
Persistent link: https://www.econbiz.de/10012041852
Saved in:
9
The influence of failure severity and employee effort on service recovery in a service guarantee context
MacQuilken, Lisa
- In:
Australasian marketing journal
18
(
2010
)
4
,
pp. 214-221
Persistent link: https://www.econbiz.de/10008738306
Saved in:
10
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
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