IT service climate : an essential managerial tool to improve client satisfaction with IT service quality
Year of publication: |
2011
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Authors: | Jia, Ronnie ; Reich, Blaize Horner |
Published in: |
Information systems management. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1058-0530, ZDB-ID 1076391-0. - Vol. 28.2011, 2, p. 174-179
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Subject: | IT-Dienstleister | IT service provider | Kundenservice | Customer service | Betriebsklima | Work climate | Arbeitsverhalten | Work behaviour | Führungsstil | Leadership style | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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