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When and How Artificial Intelligence Augments Employee Creativity
Jia, Nan; Luo, Xueming; Fang, Zheng; Liao, Chengcheng - 2023
’ creativity in answering customers’ questions during subsequent sales persuasion. Enhanced creativity leads to increased sales … serious customers. This change enables higher-skilled employees to generate innovative scripts and develop positive emotions …
Persistent link: https://www.econbiz.de/10014361157
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When and how artificial intelligence augments employee creativity
Jia, Nan; Luo, Xueming; Fang, Zheng; Liao, Chengcheng - In: Academy of Management journal : AMJ 67 (2024) 1, pp. 5-32
Persistent link: https://www.econbiz.de/10014507994
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It's closing time : territorial behaviors from customers in response to front line employees
Ashley, Christy; Noble, Stephanie M. - In: Journal of retailing 90 (2014) 1, pp. 74-92
Persistent link: https://www.econbiz.de/10010359942
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Mitarbeitende als Erlebnisprovider : theoretische Fundierung und empirische Untersuchung an einem Fallbeispiel
Bruhn, Manfred; Batt, Verena - In: Marketing : ZFP ; journal of research and management 33 (2011) 3, pp. 208-220
Persistent link: https://www.econbiz.de/10009271598
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Diversity, discrimination, and performance
Levine, David I. (contributor) - 2004
matching employee demographics to those of potential customers except when the customers do not speak English. Diversity of …
Persistent link: https://www.econbiz.de/10003747448
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Economic census / Subject series / 44-45 / Summary
USA / Bureau of the Census - Washington, DC : US Census Bureau - 1997(2001)[?]
Persistent link: https://www.econbiz.de/10001760744
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Economic census / Wholesale trade / Subject series / Miscellaneous subjects
USA / Bureau of the Census - Washington, DC : US Census Bureau - 1997(2001) -
Persistent link: https://www.econbiz.de/10001765489
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Marketplace stigma : customers' stigmatization of employees with hepatitis C virus
Mohamad, Mohamad Saad; Mohamed, Ahmed Amin - In: The journal of management development 35 (2016) 10, pp. 1219-1231
Persistent link: https://www.econbiz.de/10011627731
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Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash; Mahdavi, Zahra; Shahmohammadi, Faramarz - In: International journal of productivity and quality … 21 (2017) 1, pp. 97-111
Persistent link: https://www.econbiz.de/10011748583