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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Steigende Ansprüche und Wünsche der Kunden sowie ein intensiver Wettbewerb im Dienstleistungssektor sind Gründe für …
Persistent link: https://www.econbiz.de/10014014359
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The handbook of innovation and services : a multi-disciplinary perspective
Gallouj, Fai͏̈z (contributor);  … - 2010
's post-industrial economies; innovation as it relates to services …pt. I. Services and innovation : conceptual and analytical frameworks -- pt. II. The nature of innovation in services … : sectoral analyses and case studies -- pt. III. Organisational and strategic patterns for service innovation -- pt. IV …
Persistent link: https://www.econbiz.de/10011851843
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Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew; Gustafsson, Anders; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 7, pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
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Innovation systems in the service economy : measurement and case study analysis
Metcalfe, John S. (ed.); Miles, Ian D. (ed.) - 2000
Persistent link: https://www.econbiz.de/10001422024
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The handbook of innovation and services : a multi-disciplinary perspective
Gallouj, Fai͏̈z (ed.); Djellal, Faridah (contributor) - 2010
Persistent link: https://www.econbiz.de/10003893102
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The service productivity and quality challenge
Harker, Patrick T. (contributor) - 1995
Persistent link: https://www.econbiz.de/10000545292
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Special issue on Technology service convergence
Chang, Yuan-chieh (contributor) - In: Technovation : the international journal of … 34 (2014) 9, pp. 499-535
Persistent link: https://www.econbiz.de/10010441334
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Service quality and gobal competitiveness : evidence from global service firms
Wenbin, Sun; Pang, Jing - In: Journal of service theory and practice : JSTP 27 (2017) 6, pp. 1058-1080
Persistent link: https://www.econbiz.de/10011811519