Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

Over the last decades our society has been guided by the conviction that the traditional for-profit corporation is the only viable type of enterprise in the global economic system. According to this approach, the for-profit enterprise model has spread worldwide, while other forms of enterprises,...