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Managing service quality: The...
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What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector
Liao, Ying Ying
;
Soltani, Ebrahim
;
Yeow, Pamela
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1295-1317
Persistent link: https://www.econbiz.de/10010468785
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2
Saying it without words : a qualitative study of employee voice in the Iranian building sector
Soltani, Ebrahim
;
Liao, Ying Ying
;
Gholami, Abdoul Khalegh
- In:
The international journal of human resource management
29
(
2018
)
5
,
pp. 1015-1055
Persistent link: https://www.econbiz.de/10011899736
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The utility of performance review systems : a total quality management perspective
Liao, Ying Ying
;
Soltani, Ebrahim
;
Iqbal, Abdullah
; …
- In:
Strategic change
33
(
2024
)
4
,
pp. 287-310
Persistent link: https://www.econbiz.de/10014635139
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