GUBÁN, ÁKOS; KÁSA, RICHÁRD - In: Polish Journal of Management Studies 7 (2013) 2, pp. 27-34
The amelioration of dysfunctional processes can be approached by several points of view. On the one hand customers’ perceptions are analysed in our researches and on the other hand we perform the research from the view of the analyses of flowing documents, resources, information, data –...
