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Complaints and inequality
Cowell, Frank; Ebert, Udo - London School of Economics (LSE) - 2002
Temkin (1986,1993) sets out a philosophical basis for the analysis of income inequality that provides an important alternative to the mainstream welfarist approach. We show that the Temkin principles can be characterised by a parsimonious axiomatic structure and we use this structure to derive a...
Persistent link: https://www.econbiz.de/10010884654
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Measuring inequality by counting 'complaints': theory and empirics
Devooght, Kurt - London School of Economics (LSE) - 2002
on the concept of 'complaints' or distances between incomes. We examine the Temkin approach by means of the questionnaire … the Weighted Additive Principle and the Average view of complaints. The questionnaire results also shed some light towards …
Persistent link: https://www.econbiz.de/10010928780
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Measuring Inequality by Counting Complaints: Theory and Empirics
Devooght, Kurt - Suntory and Toyota International Centres for Economics … - 2002
on the concept of 'complaints' or distances between incomes. We examine the Temkin approach by means of the questionnaire … the Weighted Additive Principle and the Average view of complaints. The questionnaire results also shed some light towards …
Persistent link: https://www.econbiz.de/10005670752
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Residential mobile phone users complaints' in Spain
Pérez-Amaral, Teodosio; Gijón, Covadonga; … - 2013
European Union according to recent EU studies (SMREC, 2013). Consumer complaints are numerous according to official statistics …. In turn, consumer complaints (and how well they are dealt with) influence customer satisfaction and retention. This paper … analyzes the determinants of the different types of complaints filed by residential consumers in Spain using the survey CIS …
Persistent link: https://www.econbiz.de/10010327726
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When an icon stumbles: The Ribena issue mismanaged
Jaques, A - 2008
Purpose - When two 14-year-old New Zealand schoolgirls challenged the advertising claims of Ribena blackcurrant drink - owned by global giant GlaxoSmithKline - they triggered a sequence of events which led to prosecution, public opprobrium and international damage to an iconic brand. The purpose...
Persistent link: https://www.econbiz.de/10009481521
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Mobile Phone and Internet Consumers Rights Compliance in Romania
Iacovoiu, Viorela; Stancu, Adrian; Bucur, Crina Raluca - In: Amfiteatru Economic Journal 16 (2014) 36, pp. 501-516
, number, distribution and motivation of consumer complaints, administrative quality indicators of data services and main … consumer complaints. Among the documents under analysis we can mention contractual agreements, applicable procedures, as well … as relevant empirical data provided by NAPC, NAMRC, economic operators and a site for online complaints, namely …
Persistent link: https://www.econbiz.de/10011724866
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Influence of the communication channel on the forms of impoliteness in company-customer interactions
Schwab, Pierre-Nicolas; Rosier, Laurence - 2015
Persistent link: https://www.econbiz.de/10011289071
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Customer complaints and recovery effectiveness : a customer base approach
Knox, George; Oest, Rutger van - In: Journal of marketing 78 (2014) 5, pp. 42-57
Persistent link: https://www.econbiz.de/10010419906
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Mobile phone and internet consumers rights compliance in Romania
Iacovoiu, Viorela; Stancu, Adrian; Bucur, Crina Raluca - In: Amfiteatru economic : an economic and business research … 16 (2014) 36, pp. 501-516
Persistent link: https://www.econbiz.de/10010394073
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Residential mobile phone users complaints' in Spain
Pérez Amaral, Teodosio; Gijón, Covadonga; … - 2013
European Union according to recent EU studies (SMREC, 2013). Consumer complaints are numerous according to official statistics …. In turn, consumer complaints (and how well they are dealt with) influence customer satisfaction and retention. This paper … analyzes the determinants of the different types of complaints filed by residential consumers in Spain using the survey CIS …
Persistent link: https://www.econbiz.de/10010213145