Răvaș, Bogdan; Monea, Alin - In: Annals of the University of Petrosani, Economics 8 (2008), pp. 161-168
The global competition determined the tourism units to be more focused over the quality services, so they lose their … reputation or even risk to cease their activity. A series of studies shows that in general, the costs that involve the correction … of non quality and those for prevention and evaluation, represents in average 25% by their incomes and 5-15% by their …