There has been considerable development in the technology used to provide bank services. This has led to an increase in … the number of channels which can be used to deliver bank services to retail clients. Accordingly, there is a need to … assess the costs of using different technologies to provide services to retail bank clients. In this paper, detailed cost …

There has been considerable development in the technology used to provide bank services. This has led to an increase in … the number of channels which can be used to deliver bank services to retail clients. Accordingly, there is a need to … assess the costs of using different technologies to provide services to retail bank clients. In this paper, detailed cost …

efficiency. The effectiveness is measured by customer satisfaction, while the efficiency is measured by the ratio between cost of …. The result of the study proves that both efficiency and effectiveness in utilising resources are important and affect …

scope in the provision of local services. A flexible modelling framework is used which combines elements of both short and … suggests that there are significant fixed costs associated with the provision of local services. Local authorities exhibit …