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A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.; Farooqi, Rahela - In: Global business review 14 (2013) 3, pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
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The state of empirical research on the adoption and diffusion of business-to-business e-commerce
Sila, Ismail - In: International journal of electronic business 12 (2015) 3, pp. 258-301
Persistent link: https://www.econbiz.de/10011538225
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Decision making regarding information sharing in collaborative relationships under an MCDA perspective
Guarnieri, Patricia - In: International journal of management and decision making … 13 (2014) 1, pp. 77-98
Persistent link: https://www.econbiz.de/10010406416
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Customer interface in spiritual tourism via "synaptic CRM gap" : an integrative technology-based conceptual model for relationship marketing
Kaur, Gunjeet - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 326-343
Persistent link: https://www.econbiz.de/10011633662
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Antecedents of logistics integration and firm performance for downstream petroleum supply chain
Sheel, Ashutosh; Singh, Y. P.; Nath, Vishnu - In: International journal of value chain management : IJVCM 10 (2019) 2, pp. 141-161
Persistent link: https://www.econbiz.de/10012060361
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Interorganizational processes in buyer-supplier dyads : an information intensity perspective
Nandy, Merlin; Seetharaman, Priya - In: Journal of organizational computing and electronic commerce 29 (2019) 2, pp. 96-114
Persistent link: https://www.econbiz.de/10012203513
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Supply chain performance in the era of digitisation : the role of electronic supply chain management
Rana, Kritika; Sharma, Sanjeev Kumar - In: International journal of logistics systems and … 41 (2022) 4, pp. 503-536
Persistent link: https://www.econbiz.de/10013450831
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Data-induced rationality and unitary spaces in interfirm collaboration
Cepa, Katharina; Schildt, Henri - In: Organization science 34 (2023) 1, pp. 129-155
Persistent link: https://www.econbiz.de/10014319873
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How a perceived utilisation of IT-enabled information shapes customer satisfaction in B2B markets
Habjan, Andreja - In: Business systems research : a system view accross … 14 (2023) 2, pp. 81-101
Background: Despite the recognised benefits of IT, we still know very little about how the perceived utilisation of IT-enabled information by suppliers is linked to customer satisfaction in B2B markets. Objectives: To address this gap, this study develops a research model, which is then tested...
Persistent link: https://www.econbiz.de/10014527184
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The effect of long-term customer relationships and customer-related business uncertainty on the performance of logistic service providers
Kuula, Markku; Malik, Markku; Raitasuo, Pinja; … - In: International journal of integrated supply management : … 11 (2017) 2/3, pp. 172-192
Persistent link: https://www.econbiz.de/10011846477