The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to … discuss its implication for companies with a focus on product development and product sales. This paper looks at new service … generic NSD framework for manufacturing companies and a five-stage service development process framework is presented in …

service SMEs. Statistical data analysis methods included EFA, CFA and multiple regression modeling. The major finding is the …, this paper relies on a large, representative sample of manufacturing and service firms. …

characteristic for their competitive environment. This is particularly the case for knowledge-intensive service providers, product … important supplementary mechanism to protect innovations in knowledgeintensive services. …