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The impact of internal marketing on employee job satisfaction and customer satisfaction : empirical evidence from restaurant industry of Saudi Arabia
Sohail, M. Sadiq - In: Middle East journal of management : MEJM 5 (2018) 4, pp. 321-339
Persistent link: https://www.econbiz.de/10011979554
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Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis; Santouridis, Ilias - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
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The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang; Ku, Pei-Yu; Wang, Yi-Ting; Lin, Yen-Hui - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
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The effects of internal marketing on job satisfaction and organizational commitment in Taipei sports centers
Chiu, Weisheng; Cho, Nam-heung; Won, Doyeon - In: Journal of global scholars of marketing science : … 24 (2014) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10010408208
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Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol; Gazzoli, Gabriel; Qu, Halin; Kim, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
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Service improvement in Hong Kong retail banking through satisfied and committed employees
Wong, Macy; Cheung, Ronnie - In: International journal of process management and … 4 (2014) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10010390789
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Assessing the effect of higher education service quality on job satisfaction among lecturers in premier polytechnics using HEdPERF moel
Sulaiman Mohammed Khalid; Khairul Anuar Mohd Ali; Zafir … - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 3, pp. 425-436
Persistent link: https://www.econbiz.de/10012155432
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The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang; Wu, Kuo-ping - In: The international journal of human resource management 25 (2014) 19, pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
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Quantity, quality, and satisfaction with mentoring : what matters most?
Xu, Xiaohong; Payne, Stephanie C. - In: Journal of career development 41 (2014) 6, pp. 507-525
Persistent link: https://www.econbiz.de/10010461114
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Emotional labour and its psychometric outcomes on the service providers of the hotel industry
Saini, Dipneet; Singh, Manjit - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10012513427