Sales force automation refers to the automation of sales activities within an organization. Depending on the context, SFA may refer to the concept, the tools or the system. Because the literature refers to the importance of customer value creation and competitive advantage in considering SFA,...

In pursuing sustainable competetive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competetive actions within current marketplaces. Studies that examine these initiatives generally investigate...

In pursuing sustainable competitive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competitive actions within current marketplaces. Studies that examine these initiatives generally study the...

This paper defines foresight as being a mental model about the future and considers the role of foresight in shaping actions and events reflected in imperious, heroic, tragic and chaotic futures (defined within the paper). The paper contends that success in foresight is not about acquiring...

Purpose: The purpose of this paper is to contribute to the analysis of firms? innovative activities from the knowledge-intensive service activities (KISA) point of view and analyse their relation to the firms? competitive performance in the case of a mature industry, the Spanish ceramic tile...

An integrated continuous improvement (CI) strategy is asserted to comprise an essential element of the struggle for many firms to maintain international competitive advantage (Bessant and Caffyn, 1997 and Chapman et al 2002). Development and maintenance of an integrated CI strategy is enhanced...

Formal systems thinking methods are not readily understandable, applicable nor necessarily useful in the dealing with complex problem domains facing managers in the public sector workplace. This thesis explores the design of other practical techniques that managers, designers, business systems...

The relatively new science of complex emergent processes is being applied to many fields including the study of organizations. There are many different models of the organization in current use, each with its own benefits. However, the science of complex emergent processes is able to deal with...

This paper describes an approach that we have successfully developed and implemented for Business Process Modelling that combines the use of the Internet, web technologies in a collaborative environment. With the rapidly changing business environment of today, business processes, within and...