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Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia; Rupp, Deborah E.; Brice, William N. - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 770-785
Persistent link: https://www.econbiz.de/10011448367
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Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682
Persistent link: https://www.econbiz.de/10012485760
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Customer injustice and service employees' customer-oriented citizenship behavior : a social exchange perspective
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of organizational behavior : OB ; the … 44 (2023) 3, pp. 421-440
Persistent link: https://www.econbiz.de/10014280134
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"Justice" and "fairness" are not the same thing
Goldman, Barry; Cropanzano, Russell - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 2, pp. 313-318
Persistent link: https://www.econbiz.de/10011293455
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When managers become Robin Hoods : a mixed method investigation
Cropanzano, Russell; Skarlicki, Daniel; Nadisic, Thierry; … - In: Business ethics quarterly : the journal of the Society … 32 (2022) 2, pp. 209-242
Persistent link: https://www.econbiz.de/10013187251
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Organizational justice : new insights from behavioural ethics
Crawshaw, Jonathan R.; Cropanzano, Russell; Bell, Chris M. - In: Human relations 66 (2013) 7, pp. 885-904
Persistent link: https://www.econbiz.de/10009780278
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How do people judge fairness in supervisor and peer relationships? : another assessment of the dimensions of justice
Fortin, Marion; Cropanzano, Russell; Cugueró-Escofet, … - In: Human relations : towards the integration of the social … 73 (2020) 12, pp. 1632-1663
Persistent link: https://www.econbiz.de/10012391866