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Developing an instrument to assess seaport effectiveness in service delivery
Schellinck, Tony; Brooks, Mary R. - In: International journal of logistics : research and … 19 (2016) 2, pp. 143-157
Persistent link: https://www.econbiz.de/10011487795
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Measuring port effectiveness : what really determines cargo interests' evaluations of port service delivery?
Brooks, Mary R.; Schellinck, Tony - In: Maritime policy and management : MPM 42 (2015) 7/8, pp. 699-711
Persistent link: https://www.econbiz.de/10011490904
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Does superior service performance provided to shipping lines improve the perceived value of a port?
Schellinck, Ton; Brooks, Mary R. - In: International journal of shipping and transport … 8 (2016) 2, pp. 175-193
Persistent link: https://www.econbiz.de/10011578578