In the public sector, efficiency is measured by the degree of serving the citizen, which becomes ”the clients” of the institution. This article aims to examine the limits of efficiency indicators. Even if efficiency in the public sector is an indicator that serves to the measurement the...

Performance measurement is a systematic process who affords evaluation of the efficiency and effectiveness of an organization or a program. It applies real information (quantitative and qualitative characteristics) to help managers and customers (in our case, the citizens) to determine whether...