The success of a bank depends on the quality of the relationships it establishes with customers, gaining confidence and … the value it provides. For a higher service quality and to prevent errors, banks must set features of quality service and … the means and methods of measurement and evaluation. The purpose of this paper is to establish quality standards for …

period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …

level of quality of services, and an offer that should satisfy the demands of the modern tourist. Dynamic development and …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol … function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control, (2) service failure … control, (3) quality consultancy, and (4) co-production control. However there are some difficulties and the hospitality …

hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but … greater improvement of the services quality. …

The health service quality has been discussed in several organizations committed with the development of the programs … among the variables quality, satisfaction, image, trust and loyalty (in the perspective of the recommendation and return) in … perceived quality. Patients' satisfaction contributes to the recommendation of the service to the family and friends and to …

hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but … greater improvement of the services quality. …

period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …

The aim of this study is to introduce the meaning of quality and to show how customers recognize the quality what … companies offer. Quality – and recently ethics, too – are main points during shopping and consumption therefore they should be … were, to figure out why customers might become disappointed concerning quality and promises and what consumers think about …