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Benchmarking as a measure of competitiveness

Krishnamoorthy, Bala; D'Lima, Christine - In: International journal of process management and … 4 (2014) 3, pp. 342-359

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Assessing and improving performance for a small contact centre

Wu, Lifang - In: International journal of services, economics and management 10 (2019) 2, pp. 126-145

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The relationship between quality-excellence management and innovation : a bibliometric literature review

Carvalho, Gustavo Dambiski Gomes de; Resende, Luis Mauricio - In: International journal of productivity and quality … 34 (2021) 4, pp. 539-560

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Contirbution to quality research : a literature review of Kano's model from 1998 to 2012

Luor, Tainyi Ted; Lu, Hsi-Peng; Chien, Kang-Min; Wu, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 234-247

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A systematic literature review of Six Sigma practices in education

Cudney, Elizabeth A.; Elrod, Cassandra C.; Stanley, Sarah M. - In: International journal of six sigma and competitive … 8 (2013/14) 3/4, pp. 163-175

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Meta-analysis in management and quality sciences

Dzwigol, Henryk - In: Marketing i menedžment innovacij : m&mi (2021) 1, pp. 324-335

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Co-deployment of quality standards : a systematic literature review

Dahar, Hind; Roudies, Ounsa - In: International journal of productivity and quality … 32 (2021) 1, pp. 1-22

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Framework on performance management in automotive industry : a case study

Lascu, Elena; Severin, Irina; Lascu, Florina Daniela; … - In: Journal of risk and financial management : JRFM 14 (2021) 10, pp. 1-20

The purpose of this research is to identify the risks and deficiencies that affect the performance of companies that … the global performance of the after-sales sector and the authenticity of the information related to the issue studied …. Moreover, based on the collected data, this study evaluates the strategies related to performance management used by the …

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Adancing the quality of business process maturity models

Felch, Vanessa; Asdecker, Björn - In: Journal of international business and economics : JIBE 22 (2022) 3, pp. 11-39

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Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review

Marbouh, Dounia; Swarnakar, Vikas; Simsekler, Mecit Can Emre - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2157-2182

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