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An exploratory study of relati...
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quality management
Serbia
4
Serbien
4
Customer satisfaction
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
customer satisfaction
2
relationship marketing
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Benchmarking
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Dienstleistungsqualität
1
Lieferantenmanagement
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Measurement
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Messung
1
Public relations
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QMS
1
Service quality
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Supplier relationship management
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TQM
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business excellence
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cybernetic model
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model
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Cockalo, Dragan
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Djordjevic, Dejan
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Sajfert, Zvonko
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International journal of services technology and management
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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