This paper addresses the role of affect and emotions in shaping the behavior of responders in the ultimatum game. A …

explaining the generation of satisfaction and loyalty by tourists. The hypothetical effect of mediating or moderating variables … on the relationship between satisfaction and loyalty is also addressed. Specifically the role of consumers' adjusted … expectations as mediating the relationship between satisfaction and loyalty is included in the cognitive-affective explanatory …

, citizen satisfaction and dissatisfaction with public services are both investigated. The basic premise is that these two … emphasizes the importance of managing emotions in the public service encounter. Finally, it also considers how the quality …

This paper addresses the role of affect and emotions in shaping the behavior of responders in the ultimatum game. A …

The purpose of this paper is to study the links between quality and consumers' emotions and eventually with their … satisfaction. There is mounting evidence that, while quality evaluation may be strictly cognitive, satisfaction gauges customers …' emotions towards the product/service provider's performance. The existing approaches used in measuring quality have certain …