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What men and women really want : differences in gender-based evaluations of service recovery efforts
Ding, May-Ching; Ho, Ching Wei; Lii, Yuan-Shuh - In: Journal of Asia Pacific business 17 (2016) 1, pp. 59-80
Persistent link: https://www.econbiz.de/10011457884
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Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching; Ho, Ching-Wei; Lii, Yuan-Shuh - In: International journal of economics and business research 10 (2015) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011412174