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The effects of lean thinking on service workers value productivity: a conceptual framework
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of quality and innovation 2 (2012/14) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10009791793
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Enhancing resource utilisation in service industries : the application of the Vanguard Method of systems thinking
Jaaron, Ayham A. M.; Backhouse, Chris J.; Morton, Susan C. - In: European journal of industrial engineering : EJIE 8 (2014) 6, pp. 861-883
Persistent link: https://www.econbiz.de/10011452348
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Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 38 (2018) 9/10, pp. 561-583
Persistent link: https://www.econbiz.de/10011880848