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Social innovation : the process develoment of knowledge-intensive companies
Battisti, Sandro - In: International journal of services technology and management 18 (2012) 3/4, pp. 224-244
Persistent link: https://www.econbiz.de/10009744376
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Service innovation : a new conceptualization and path forward
Gustafsson, Anders; Snyder, Hannah; Witell, Lars - In: Journal of service research 23 (2020) 2, pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
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Novelty-focussed document mapping to identify new service opportunities
Lee, Changyong; Lee, Hakyeon - In: The service industries journal 35 (2015) 5/6, pp. 345-361
Persistent link: https://www.econbiz.de/10011299592
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How transformational leadership fuels employees' service innovation behavior
Kao, Ping-jen; Pai, Peiyu; Lin, Tingling; Zhong, Jun-yu - In: The service industries journal 35 (2015) 7/8, pp. 448-466
Persistent link: https://www.econbiz.de/10011337085
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The evolution of service innovation research : a critical review and synthesis
Carlberg, Per; Kindström, Daniel; Kowalkowski, Christian - In: The service industries journal 34 (2014) 5, pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
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Exploration of uncertainty in technological context through the holographic approach to service innovation : a synthesis review
Khaksar, Seyed Mohammad Sadegh; Khosla, Rajiv; Chu, Mei-Tai - In: International journal of technology marketing : IJTMkt 11 (2016) 2, pp. 218-237
Persistent link: https://www.econbiz.de/10011542632
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Service innovation : suggesting a typology of service innovation
Skaalsvik, Hugo; Johannessen, Jon-Arild - In: Problems and perspectives in management : PPM ; … 12 (2014) 3, pp. 38-45
Persistent link: https://www.econbiz.de/10010502866
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Co-production of service innovations through dynamic capability enhancement
Chen, Ja-shen; Kerr, Don; Tsang, Seng-su; Sung, Yu Chieh - In: The service industries journal 35 (2015) 1/2, pp. 96-114
Persistent link: https://www.econbiz.de/10010491802
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Operational impact of service innovations in multi-step service systems
Tong, Chunyang; Nagarajan, Mahesh; Cheng, Yuan - In: Production and operations management : an international … 25 (2016) 5, pp. 833-848
Persistent link: https://www.econbiz.de/10011494893
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Dimensionality and consequences of service innovation : an empirical study of hospitality industry
Rouf Bhat, Dada Ab; Sharma, Vivek - In: Cogent business & management 8 (2021) 1, pp. 1-17
Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of service innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on market performance and employee productivity in the...
Persistent link: https://www.econbiz.de/10012659526