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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India
Dogra, Ajay Kumar; Sharma, Sanjeev Kumar - In: International journal of management practice : IJMP 14 (2021) 3, pp. 368-385
Persistent link: https://www.econbiz.de/10012515119
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Construction and validation of public healthcare service quality model : an empirical study of Indian public healthcare facilities in digital era
Khambhati, Rupal; Patel, Hiren; Kumar, Satendra - In: International journal of public sector performance … 6 (2020) 6, pp. 893-907
Persistent link: https://www.econbiz.de/10012516883
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Influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya
Mburu, Ben; Koome, Peter; Gichuhi, David - 2020
Persistent link: https://www.econbiz.de/10012517340
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The optimization model for the service process ofstomatology department via DES simulation
He, Qiaodan; Huo, Jiazhen; Pan, Yu - In: Cogent business & management 7 (2020) 1, pp. 1-14
hospital services. In China, it is often a case that large-scale compre-hensive hospitals such as the tertiary hospitals are … dental service process of a tertiary hospital in Changzhou. The data is collected through field research, and then we set the … process can improve the hospital's service quality and enhance the resource utilization under limited resource conditions with …
Persistent link: https://www.econbiz.de/10012621695
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Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan; Koc, Erdogan - In: Total quality management & business excellence 32 (2021) 11, pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
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Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng; Serfes, Konstantinos; Wedig, Gerard J.; … - In: Management science : journal of the Institute for … 67 (2021) 10, pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
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Deploying Lean Six Sigma framework in a healthcare organisation : a case experience
Swarnakar, Vikas; Singh, A. R.; Tiwari, Anil Kr - In: International journal of six sigma and competitive … 13 (2021) 4, pp. 412-434
Persistent link: https://www.econbiz.de/10012990442
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Feeling (un)welcome in Switzerland : the perception of commercial hospitality by domestic and international tourists
Steffen, Angela; Stettler, Jürg; Huck, Lukas - In: Tourism and hospitality research : THR 21 (2021) 1, pp. 44-60
Persistent link: https://www.econbiz.de/10012426199