Berger, Jonah; Sorensen, Alan T.; Rasmussen, Scott J. - In: Marketing Science 29 (2010) 5, pp. 815-827
Can negative information about a product increase sales, and if so, when? Although popular wisdom suggests that "any publicity is good publicity," prior research has demonstrated only downsides to negative press. Negative reviews or word of mouth, for example, have been found to hurt product...