This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model's enablers and results criteria. The...

We examine the impact of performance groups on the estimation of therelative importance of ¯rm, industry and other e®ects on corporate performance.Performance groups comprise ¯rms from the same industry with asimilar performance over a longer period of time. We present a statisticalmethod...