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Customer complaining : the role of tie strenght and information control
Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
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Customer complaining: The role of tie strength and information control
Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-204
Persistent link: https://www.econbiz.de/10008071251
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External equity, loyalty program membership, and service recovery
Morrison, Olivier; Huppertz, John W. - In: The journal of services marketing 24 (2010) 2/3, pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
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Volunteering time decisions : a multi-factor experimental study
Carlson, Jay; Huppertz, John W.; Bowman, R. Alan; … - In: International journal of nonprofit & voluntary sector … 16 (2011) 2, pp. 150-165
Persistent link: https://www.econbiz.de/10009670527
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Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services
Carson, Jay P.; Huppertz, John W.; Neidermeyer, Presha E. - In: Health marketing quarterly 25 (2007/08) 4, pp. 303-328
Persistent link: https://www.econbiz.de/10003840060
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Predicting HCAHPS scores from hospitals' social media pages : a sentiment analysis
Huppertz, John W.; Otto, Peter - In: Health care management review : HCM review 43 (2018) 4, pp. 359-367
Persistent link: https://www.econbiz.de/10011930151
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External equity, loyalty program membership, and service recovery
Morrisson, Olivier; Huppertz, John W. - In: The journal of services marketing 24 (2010) 3, pp. 244-255
Persistent link: https://www.econbiz.de/10008418642
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Volunteering time decisions : a multi-factor experimental study
Carlson, Jay; Huppertz, John W.; Bowman, R. Alan; … - In: International journal of nonprofit & voluntary sector … 16 (2011) 2, pp. 150-165
Persistent link: https://www.econbiz.de/10010076340
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Passion vs. Dispassion - To win a place at the corporate table, researchers need to take some risks.
Huppertz, John W. - In: Marketing research : a magazine of management and … 15 (2003) 2, pp. 16-21
Persistent link: https://www.econbiz.de/10007105191
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Firms' complaint handling policies and consumer complaint voicing
Huppertz, John W. - In: Journal of Consumer Marketing 24 (2007) 7, pp. 428-437
Purpose – The purpose of this research is to examine the effects of actions recommended by researchers for firms to encourage complaint voicing, and test the proposition that complaining by dissatisfied consumers would increase if only firms would make it easier to complain....
Persistent link: https://www.econbiz.de/10014848628