Business intelligence (BI) refers to computer-based techniques used in spotting, digging-out, and analyzing business data, such as sales revenue by products and/or departments, or by associated costs and incomes. BI technologies provide historical, current, and predictive views of business...

Micro-credits, which would allow, to a large degree, for the solution of the problems of numerous impoverished people (excluded from the system) and thus for the reduction of unemployment, are insufficiently developed. This is a real paradox, as facts show that it works. In the case of...

In this article, a theory-driven approach for managing the alignment process between business and IT by making high-quality IT investment decisions is developed. The aim is to increase the understanding of the dimensions of the alignment problem and to offer some support in solving it. The...

Clinical pathways describe treatment processes within a hospital. They can be used as process models, which can be controlled by implemented workflow models in information systems. This enables (semi-) automated processes, and they are therefore high potential for an improved quality management...

The objective of this paper is the design of computer supported joint actionspaces. It is argued against a view of functionality as residing in computer applications. Insuch a view the creation of functionality is equivalent to the creation of computerapplications. Functionality, in the view...

Information and Communication Technology (ICT) has become an important factor in ourpersonal lives as well as in our social organizations—at work, at home, in our hospitals, in thepolitical institutions and in the public media. While in work settings the dynamics of sharedbusiness goals,...

The position paper reports on our experiences with building an Eclipse based BSCW client called BSCWeasel. The client opens new opportunities for using the BSCW system, which was developed as a web-based groupware solution providing coordination support concepts like Shared Workspaces, Awareness...

Virtuelle Organisationen bilden durch die Ihnen eigene Heterogenität und Auto-nomie der beteiligten Partner ein besonders anspruchsvolles Feld für technische Unterstützungsmöglichkeiten des Wissensmanagements. Wir leiten in diesem Bei-trag das Konzept der "Knowledge Community" bzw....

The Answer Garden supports knowledge sharing in two intertwined ways: by making relevant information retrievable and by mediating access to people with knowledge. We present a case study in which the Answer Garden approach was applied to encourage knowledge sharing in maintenance engineering of...

Wie in diesem Band an anderer Stelle öfter gezeigt, hat Online-Mediation in vie-len Konfliktszenarien ein gewisses Unterstützungspotential. Für die informierte Ausgestaltung konkreter technischer Systeme zur Mediationsunterstützung ist es jedoch hilfreich, Mediationserfahrungen,...