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Benchmarking of TQM practices in INGOs: a literature review

Sweis, Rateb J; Mahmoud Saleh, Firas Izzat; Dahiyat, … - In: Benchmarking: An International Journal 23 (2016) 1, pp. 236-261

-Governmental Organizations (INGOs) toward performance improvement by benchmarking of the Total Quality Management (TQM) practices, and to propose … and the INGOs field-specific quality and accountability frameworks, initiatives, and practices (Jordan introduced as an … TQM-Benchmarking model as a seed for future research in the context of INGOs. Design/methodology/approach – TQM practices …

Persistent link: https://www.econbiz.de/10014683848

Benchmarking as a measure of competitiveness

Krishnamoorthy, Bala; D'Lima, Christine - In: International journal of process management and … 4 (2014) 3, pp. 342-359

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Assessing and improving performance for a small contact centre

Wu, Lifang - In: International journal of services, economics and management 10 (2019) 2, pp. 126-145

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The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan

Saleh, Firas I. Mahmoud; Sweis, Rateb J.; Abdelqader, … - In: International journal of productivity and quality … 21 (2017) 4, pp. 443-459

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The relationship between quality-excellence management and innovation : a bibliometric literature review

Carvalho, Gustavo Dambiski Gomes de; Resende, Luis Mauricio - In: International journal of productivity and quality … 34 (2021) 4, pp. 539-560

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Total quality management success factors and their relationships with performance measures in the food industry : a Mauritian case study

Danyen, Shameer; Callychurn, Devkumar Sing - In: International journal of productivity and quality … 16 (2015) 3, pp. 249-266

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Performance measurement tools for total quality management in application to healthcare environment : a qualitative systematic review

Grossu, Dana; Kaļķis, Henrijs - In: Journal of economics and management research 8 (2019), pp. 82-89

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Quality management and performance : an annotated review

Ebrahimi, Mehran; Sadeghi, Mehran - In: International journal of production research 51 (2013) 18, pp. 5625-5643

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Contirbution to quality research : a literature review of Kano's model from 1998 to 2012

Luor, Tainyi Ted; Lu, Hsi-Peng; Chien, Kang-Min; Wu, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 234-247

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A systematic literature review of Six Sigma practices in education

Cudney, Elizabeth A.; Elrod, Cassandra C.; Stanley, Sarah M. - In: International journal of six sigma and competitive … 8 (2013/14) 3/4, pp. 163-175

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