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Customer focus, service process fit and customer relationship management profitability : the effect of knowledge sharing
Fan, Yi Wen; Ku, Edward - In: The service industries journal 30 (2010) 1/2, pp. 203-223
Persistent link: https://www.econbiz.de/10003964389
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Knowledge sharing and customer relationship management in the travel service alliances
Ku, Edward C. S.; Fan, Yi Wen - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1407-1421
Persistent link: https://www.econbiz.de/10003925358
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Applying a mathematical programming approach for a green product mix decision
Tsai, Wen-hsien; Lin, Wan-rung; Fan, Yi Wen; Lee, Pei-ling - In: International journal of production research 50 (2012) 4, pp. 1171-1184
Persistent link: https://www.econbiz.de/10009550192
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An empirical investigation of the impacts of internal/external facilitators on the project success of ERP : a structural equation model
Tsai, Wen-hsien; Shaw, Michael J.; Fan, Yi Wen; Liu, … - In: Decision support systems : DSS ; the international journal 50 (2010/11) 2, pp. 480-490
Persistent link: https://www.econbiz.de/10008826218
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The decision making in selecting online travel agencies: an application of analytic hierarchy process
Ku, Edward C. S.; Fan, Yi Wen - In: Journal of travel and tourism marketing 26 (2009) 5/6, pp. 482-493
Persistent link: https://www.econbiz.de/10003891970
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Virtual fab: an enabling framework and dynamic manufacturing service provision mechanism
Su, Yea-Huey; Guo, Ruey-Shan; Chang, Shi-Chung - In: Information & management : the internat. journal of … 42 (2005) 2, pp. 329-348
Persistent link: https://www.econbiz.de/10008355657