In this paper, the authors propose a multi-criteria methodology for identifying “Crucial Know-How/Knowing-That”. Know-How and Knowing-That are two kinds of knowledge. Know-How is a disposition to perform a type of action whereas Knowing-That is a belief state and concerns a description which...

Capitalizing on the company's crucial knowledge is an important operation for company's success. The first step in knowledge capitalizing is to identify the crucial knowledge for which capitalizing operation is required. The crucial knowledge identification is an ill-structured and...