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A comparative analysis of contactless e-service encounters in online platforms

Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10014504707

Implementation of quality programs in health care organizations

Lee, Donhee - In: Service business 6 (2012) 3, pp. 387-404

Persistent link: https://www.econbiz.de/10009613972

Strategies for technology-driven service encounters for patient experience satisfaction in hospitals

Lee, Donhee - In: Technological forecasting & social change : an … 137 (2018), pp. 118-127

Persistent link: https://www.econbiz.de/10011962009

Effects of key value co-creation elements in the healthcare system : focusing on technology applications

Lee, Donhee - In: Service business 13 (2019) 2, pp. 389-417

Persistent link: https://www.econbiz.de/10012124335

HEALTHQUAL : a multi-item scale for assessing healthcare service quality

Lee, Donhee - In: Service business 11 (2017) 3, pp. 491-516

Persistent link: https://www.econbiz.de/10011732398

The effect of operational innovation and QM practices on organizational performance in the healthcare sector

Lee, Donhee - In: International journal of quality innovation 1 (2015) 8, pp. 1-14

This study examines the effects of operational innovation and quality management (QM) practices on organizational performance in healthcare organizations. More specifically, this study explores relationships of operational innovation and QM practices on organizational performance. The proposed...

Persistent link: https://www.econbiz.de/10011746884