"This book discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems"--Provided by publisher.

This paper explores the performance of Chinese small and medium sized enterprises (SMEs) on Business-to-Business (B2B) electronic marketplaces (EMs). Based on a content analysis of 155 cases of high performing online Chinese vendors, this paper explains the success of SME online B2B vendors...

Cover -- CONTENTS -- EDITORIAL REVIEW BOARD -- Guest editorial -- Building global supplier networks: a supplier portfolio entry model -- Acquiring competitive advantage in industry through supply chain integration: a case study of Yue Yuen Industrial Holdings Ltd -- Coordinating global...

Technical trading rules have a long history of being used by practitioners in financial markets. Their profitable ability and efficiency of technical trading rules are yet controversial. In this paper, we test the performance of more than seven thousands traditional technical trading rules on...

Outpatient care providers usually allow patients to access service via scheduling appointments or direct walk-in. Patients with acute symptoms are likely to walk in and other patients strategically choose between these two access channels (and otherwise balking) based on the trade-off of...

Despite the prevalence and significance of walk-ins in healthcare, we know relatively little about how to plan and manage the daily operations of a healthcare facility that accepts both scheduled and walk-in patients. In this paper, we take a data analytics approach and develop the first...

Electronic visits, or “E-visits" for short, have emerged as a promising channel for accessing healthcare and can significantly impact daily operations in healthcare facilities. However, there is a lack of research on how to efficiently manage appointments for outpatient care providers when...

Inventory management for a new product is challenging due to the lack of historical data, and sales data cannot fully capture the actual demand as excess demand is usually unobservable. Meanwhile, demand-related features are available in the era of big data. We study how to determine the...

Problem definition: Many outpatient care providers offer virtual service that patients can access via televisits. Televisits allow patients to wait to be seen in the location of their choice, protected from exposure to ill patients and without going through the trouble of physical travel. There...