This paper challenges proceduralized, rule-bound approaches to ethics and considers how social workers and teams can develop an attitude of compassionate concern and become more effective in dealing with ethical problems in their day-to-day practice. It introduces the work of Humberto Maturana,...

1. Introduction -- 2. Governance, markets and managerialism; and a framework for alternative approaches -- 3. The individual manager and leader through a rational-objectivist lens -- 4. The reflective individual in management and leadership -- 5. Rational planning and control :...