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Research studies on brand transgression (BT), service failure and recovery (SFR), and product-harm crisis (PHC) appear to have a common focus, yet the three streams developed surprisingly independently and with limited reference to one another. This situation is unfortunate because all three...
Persistent link: https://www.econbiz.de/10012864617
algorithmic decision-making is a crucial policy issue. Current legislation ensures fairness by barring algorithm designers from …, limit the benefits of a more accurate algorithm for a firm. As a result, profit maximizing firms could under-invest in …
Persistent link: https://www.econbiz.de/10013233306
names. We document that one explanation for this finding is that if an algorithm receives in real time less data about one … group, it will learn at different speeds. Since black names are less common, the algorithm learns about the quality of the … black names even if the algorithm judges the ad to be of low-quality. We extend this result by presenting evidence that ads …
Persistent link: https://www.econbiz.de/10012837722
Customers with more education may get better service after complaining, because they are better placed to advocate for themselves. It is unclear how digitization of the consumer complaint process will change this situation. To investigate this, we analyze 364,189 customer complaints to the city...
Persistent link: https://www.econbiz.de/10012901455
A potential avalanche of “algorithmic fairness” regulations is looming that, if triggered, would thunder through our economy with one of the most significant expansions of economic and social regulation – and the power of the administrative state – in recent history. Federal and state...
Persistent link: https://www.econbiz.de/10014240377
Purpose: This research examines the individuals’ perceived usefulness and ease of use of the government’s electronic services (e-government). It also explores the effect of the social influences as well as of the facilitating conditions on the individuals’ intentions to use the...
Persistent link: https://www.econbiz.de/10014032572
With rapid aging of the Taiwan population, the senior-care market has been growing in rural areas of Taiwan. Competition among senior care market players also soared in the past decade and consumers have been demanding better quality performances. This has forced the Senior Care Organizations...
Persistent link: https://www.econbiz.de/10014191752
Objective – The purpose of this study is to identify the impacts of implementing marketing mix on the usage of library services towards library users’ satisfaction. Methodology/Technique – This study will be conducted in quantitative method. Primary data will be obtained by distributing of...
Persistent link: https://www.econbiz.de/10014120316
Persistent link: https://www.econbiz.de/10009714618
Persistent link: https://www.econbiz.de/10013175861