-term competitiveness. The insurance industry is getting a lot of attention as Customer satisfaction. In the context of relationship … of customer satisfaction and relationship quality. Customer satisfaction is a key metric for insurance companies to …

and their repurchase intention in the insurance industry. To this aim, the clients of Mellat and Iran Insurance Companies … utilized. As data analysis results indicate, the perceived quality of insurance impacts the functional, social and affective … emotional values of customers. The perceived cost of insurance affects only the functional perceived value by the customer. In …

The Government of India made history on October 24, 2000 by once again bringing back insurance business to private … companies, which had earlier been abolished 24 years ago. The opening of the insurance sector was facilitated through the … Insurance Regulatory and Development Authority (IRDA). Today, organizations are competing in complex business environments …

The aim of the study is to scrutinize customers’ service quality in the insurance industry. The intent is to assess the … expectation from the life insurance policy holders. Data collected from LIC of India insurance firm policyholders (India), using a … may be used as a guide for life insurance agent, employees and policymakers to improve the service quality and maintain …