This paper develops a theoretical framework on the developmental process of relationships in hedonic services. Drawing on existing literature and new qualitative evidence it was found that the building of relationships varies across different types of services. This paper focuses on hedonic...

This paper attempts to develop a conceptual framework on the role of social influence at different stages of service relationships. Drawing on existing literature and longitudinal qualitative evidence from 60 in-depth interviews it was established that social influence varies across different...

Generalizability theory provides an alternative and more flexible approach for construct measurement than classical measurement theory. The theory takes into account several sources of error. Generalizability studies lead to results that allow for designing measurements that optimize the...

Metaanalysen integrieren empirische Befunde mehrerer Untersuchungen zu einer bestimmten Problemstellung und untersuchen die Variabilität dieser Befunde. Damit helfen sie Wissenschaftlern bei der Informationsintegration und -bewertung im Rahmen ihrer Arbeit und unterstützen Praktiker bei der...