The last twenty-five years of the twentieth century was a period of extraordinary change in organizations and the economies of the developed world. This continues today. Such has been the scale and momentum of events that, for some analysts, the only comparable periods are the early part of the...

The last twenty-five years of the twentieth century was a period of extraordinary change in organizations and the economies of the developed world. This continues today. Such has been the scale and momentum of events that, for some analysts, the only comparable periods are the early part of the...

Private equity, hedge funds, sovereign wealth funds and other private pools of capital form part of the growing shadow banking system in the United States; these new financial intermediaries provide an alternative investment mechanism to the traditional banking system. Private equity and hedge...

This paper examines three questions: 1) How and why have financial models of doing business emerged in the last three decades? 2) What new forms of financial capitalism have become important in the current period? 3) How do new financial intermediaries, such as private equity, and the financial...

The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced...

In this chapter, we draw on a comparative international survey of management strategies and employment practices in U.S. and Indian customer contact call centers. We compare these practices across three types of centers: U.S. in-house, U.S. outsourced, and Indian outsourced- offshore operations....