Ceobanu, Ciprian M.; Munteanu, Corneliu I.; Bobalca, Claudia - 2008
alternatives to chose from, that they may more readily change providers if not content, and that satisfaction largely depends on … prospective students enroll or apply to several colleges to get admitted, during the break between semesters (when students … the same college). Over the last decade, a flurry of research on customer satisfaction and service quality has been …